FAQs
Shipping and Order
The processing of your order takes 2 to 5 days. The free delivery requires a maximum of 15 to 25 working days from our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
You can track your order here.
We deliver our products all over the world for free. No minimum quantity required.
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.
Something went wrong with the post office? Package lost, broken, destroyed?
With our secure delivery, Y2K Clothing takes care of the disputes for you. Customer satisfaction is our priority. We don't blame the carrier and we assume full responsibility by immediately sending you a new package at our expense. You will need to provide us the proofs of any bad things that may have happened to your package.
Do not hesitate to contact us by email at contact@y2k-clothing.us: our team will do its best to meet your expectations.
Your order has arrived in part, and you're wondering where the other clothes you ordered might be? Everything is perfectly normal, all your packages will arrive at your home as planned.
If you order in bulk, it may happen that some of your clothes or packages take longer than others (which are already at home).
This is due to the fact that all our delivery warehouses are spread all over the world. A warehouse A, can therefore deliver faster than a warehouse B (which has the rest of your order)
Cancellation and Return
Yes, as long as it's not been shipped yet.
You can cancel your order as soon as it has not been shipped.
Due to the current health situation, we accept returns only for the following reasons: mistake from us or defective product. Thank you for your understanding.
Security
Your security, our priority: our site only offers secure and guaranteed safe payment methods:
- Credit cards (VISA, AMEX, Mastercard, ...)
- Apple Pay
- PayPal
The "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.
TLDR: Yes.
Other Questions
For bulk orders, please send us an email at contact@y2k-clothing.us, and we will do our best to satisfy you. Our team usually responds within 48 hours.
No. Except in special cases, we only accept one discount code per order.
This Y2K store aims to send freshness to people who love clothes. We aim to provide you with the best quality clothing at reasonable prices.
We set up our store to accomplish a mission, not to be another clone: we want to restore the real Y2K fashion, through clothes that speak to all the people who want to dress in the best way.
This place is not only a place to buy clothes, we also want to bring value to the community, answering questions never treated elsewhere (visit our blog to learn more).
We can't guarantee these commitments on other platforms, so we strongly invite you to follow the news regarding Y2K or our store. We don't want to make the change, we are the change.